Privacy Policy

This Privacy Policy applies to information collected through FreshForm’s website and related website-based communications. It does not govern information FreshForm may process on behalf of clients in the course of providing professional services, which is governed by the applicable client agreement and project-specific arrangements.

We intentionally limit the information we collect.

Information you provide directly

• Name
• Email address
• Company name
• Any information you include in contact forms or emails

Information collected automatically

• IP address
• Browser type and device information
• Pages visited and general site activity

This information is typically collected through standard analytics tools. We may also receive information from service providers that help us operate the website, such as website hosting, form processing, and analytics providers.

We use information to:

• Respond to inquiries and communicate with you
• Improve our website and user experience
• Understand how our site is used

We do not sell your personal information.

FreshForm is a digital services company. We do not operate a consumer platform or host client production systems.

• We do not maintain large-scale databases of end-user personal data
• Client data is typically stored in client-controlled or third-party platforms
• We rely on established SaaS tools to operate our business

We use trusted third-party providers to operate our website and business. These may include:

• Website hosting providers
• Analytics tools (e.g., Google Analytics)
• Communication and productivity tools

These providers may access or process personal information on our behalf as necessary to perform services for us, subject to appropriate contractual or practical controls. We do not authorize them to use personal information for their own independent purposes except as permitted by law and their own policies.

We may also disclose information where required to comply with law, enforce our rights, protect our users or business, or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.

We use cookies and similar technologies for:

• Essential functionality (to ensure the site works properly)
• Analytics (to understand general usage patterns)

We do not use cookies for aggressive tracking or to sell behavioral data.

You can control cookies through your browser settings.

Some third-party services used on the website, such as analytics, hosting, embedded content, or similar tools, may collect information directly from your browser or device in accordance with their own privacy practices.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries
• Maintain business records
• Meet legal or regulatory requirements

Retention periods may vary depending on the nature of the information, the context in which it was collected, applicable legal requirements, and operational needs. We may retain usage and analytics information for shorter periods or in aggregated/de-identified form for longer periods where permitted by law.

We take reasonable steps to protect information, including:

• Using secure, reputable SaaS platforms
• Limiting access to authorized personnel
• Encrypting data in transit where applicable

This includes practices related to the secure retention and deletion of information. No system is completely secure, but we follow practical, industry-standard safeguards.

If you are a California resident, you may have certain rights under California privacy law, subject to applicable exceptions and verification requirements. These may include the right to request that we:

• Disclose the categories of personal information we collected about you
• Disclose the categories of sources from which personal information was collected
• Disclose the business or commercial purposes for collecting, using, or disclosing personal information
• Disclose the categories of third parties to whom we disclose personal information
• Provide access to specific pieces of personal information we hold about you
• Correct inaccurate personal information we maintain about you
• Delete personal information we collected from you

FreshForm does not sell personal information.

To submit a privacy request, contact us at privacy@freshform.com.

If applicable law requires, you may also submit a request through any additional method we make available on our website. We may need to verify your identity before processing your request and may request additional information for that purpose. Authorized agents may submit requests on your behalf where permitted by law, subject to appropriate authorization and verification.

We will not discriminate against you for exercising any privacy rights available to you under applicable law.

Our business operates in the United States. Information may be processed and stored in the United States or other jurisdictions where our service providers operate.

We may update this policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.